Terms of service

Order, Return and Refund Terms

These terms apply to purchases from Waseeh together with the product specifications and order details confirmed when you order. Please review the applicable Payment Policies, Shipping Policy, Return Policy and Refund Policy before ordering.

Orders and customization

Check the product description, dimensions, selected options and delivery address before confirming your order. For customized or made-to-order furniture, confirm the agreed specifications and expected preparation time with customer support. Requests to change or cancel an order depend on its production and dispatch status. Change-of-mind cancellation is normally unavailable after production starts; this does not remove rights concerning faulty, damaged, incorrect, materially misdescribed or undelivered goods, or eligible post-delivery returns.

Payments and delivery

Customized orders require at least 20% advance payment regardless of value. Orders above PKR 20,000 also require at least 20% advance payment. For orders above PKR 20,000, any unpaid required advance is collected manually by customer support before processing or dispatch, not automatically as a separate checkout advance. The remaining balance is payable under the arrangement confirmed by our team.

Available payment methods and verified bank details are on our Payment Policies page. Shipping is not generally free. Delivery charges and expected preparation and delivery times are provided at checkout or confirmed by support for the relevant order. Estimated dates do not remove remedies available under applicable law.

Returns and refunds

The store return-request window is 7 days from delivery. Eligible change-of-mind returns must be unused, unassembled, undamaged and securely packed, with proof of purchase. The same general conditions apply to standard, customized, made-to-order, sale and discounted items and to new and returning customers.

Faulty, transit-damaged, incorrect or materially misdescribed goods are assessed separately and are eligible for a refund or replacement. Same-day or two-day reporting is not a condition of eligibility. Opening or reasonable inspection does not by itself remove a fault claim. Contact us promptly, including if a fault becomes apparent later; statutory rights are not restricted by the store request window.

For approved change-of-mind returns, only the eligible product price is refundable; original delivery and return shipping are non-refundable except where applicable law requires otherwise. Any shipping reimbursement or remedy required by applicable law for faulty, damaged, incorrect or materially misdescribed goods will be provided.

Approved refunds for returned goods are issued within 1–2 business days after receipt, inspection and refund approval. Bank settlement may take longer. The current refund method is bank transfer to an account held in the customer's own name, subject to any applicable legal or payment-provider requirements.

Contact and consumer rights

Contact WhatsApp +92 320 1111782 or email info@waseeh.com before returning an item so we can confirm the instructions. These terms do not exclude or limit rights or remedies available under applicable law or prevent a complaint to the relevant consumer authority or court. Mandatory rights may differ by jurisdiction.

For orders placed before a policy update, the terms agreed at purchase and any specific commitments confirmed for that order remain applicable. A later update will not reduce rights or remedies already available to you.