FAQs

WhatsApp +92 320 1111782; info@waseeh.com. Lahore visits and order collection are by prior arrangement only. Contact us before visiting. Location: https://maps.app.goo.gl/R1MKjFtvhndvQ39g8. Ask about bulk orders, photos and promotions. Waseeh is the public brand.

Pakistan delivery is paid. In-stock: 1–2 days processing plus 3–7 after dispatch; custom: 10–15 business days to prepare before dispatch. Express: ask support. Regular delivery is within Pakistan. International delivery and shipping insurance are not currently offered. Contact Waseeh on WhatsApp at +92 320 1111782 or email info@waseeh.com to discuss either requirement; we will try to help, subject to availability and confirmation. Neither service is guaranteed. If an international order is exceptionally accepted and confirmed, 100% advance payment is required and COD is not available. All orders above PKR 20,000 require a minimum 20% advance payment. This order-value advance requirement applies only to orders above PKR 20,000. Customized orders require a minimum 20% advance regardless of value. For all orders, payments can be made to either official Waseeh account. Online card payments are available through XPay, using the options shown at checkout. Bank transfers can be made to either official Waseeh account: WASEEH ONLINE STORE, Faysal Bank Limited, account 3130301000003680; or WASEEH ONLINE STORE, Askari Bank Limited, account 04341880000080, IBAN PK82ASCM0004341880000080. Inspection needs courier approval.

Most items are customizable. Customized orders require a minimum 20% advance payment, regardless of the total order value. No cancellation after production has started. Report damage the same day and defects within 2 days; verified damage or defects are resolved through replacement; no long warranty unless stated. Eligible returns: 7 days, unused, unassembled, undamaged, properly packed. All products, including customized, made-to-order, sale and discounted items, follow the same general return and refund conditions, including eligible change-of-mind returns. Customization or a discount does not affect eligibility. After the returned product is received, inspected and approved, Waseeh issues the eligible product-price refund by bank transfer to a bank account held in the customer’s own name within 1–2 business days after refund approval, regardless of the customer’s location; bank processing time may vary; shipping is non-refundable.