Privacy policy

Last updated: September 22, 2024

This Privacy Policy describes how waseeh.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.waseeh.com or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, reflecting changes to our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and comply with any applicable legal requirements.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide the Services. The information we collect and use may vary depending on how you interact with us.

We may use the information we collect about you to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with legal obligations
  • Enforce our terms of service
  • Protect the Services and our rights

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

Information We Collect Directly from You:

  • Contact details: Name, address, phone number, and email
  • Order details: Billing address, shipping address, payment confirmation, email, and phone number
  • Account details: Username, password, and security questions for account security
  • Customer support details: Information you provide during communications with us

Information We Collect about Your Usage: We automatically collect information about how you interact with the Services ("Usage Data") through cookies, pixels, and similar technologies, including:

  • Device and browser information
  • Network connection data
  • IP address
  • Interaction data with the Site

Information We Obtain from Third Parties: We may receive information from third-party vendors and service providers, including:

  • Payment processors to process your transactions
  • Shopify, our platform provider
  • Data from marketing or analytics providers
  • Social media interactions

How We Use Your Personal Information

We use your personal information to provide the Services, including:

  • Processing orders: Fulfilling purchases, handling payments, and managing shipping and returns
  • Marketing and advertising: Sending promotional communications and tailoring ads for you
  • Security: Detecting and preventing fraudulent or malicious activity
  • Customer support and service improvement: Providing assistance and improving your experience with our Services

Cookies

We use cookies to power our Site, remember your actions, improve your experience, and run analytics. You can manage your cookie preferences through your browser settings. Note that blocking cookies may affect your use of certain features on our Site.

How We Disclose Personal Information

We may disclose your personal information in the following cases:

  • Vendors: Third-party service providers (e.g., payment processors, shipping partners, IT providers)
  • Business partners: For marketing and promotional purposes
  • Legal reasons: To comply with legal obligations or protect our rights
  • Affiliates: Within our corporate group for legitimate business purposes

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to request its deletion.

Security and Retention of Your Information

We implement security measures to protect your personal information, but we cannot guarantee complete security. We retain your information as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Delete: Request deletion of your personal data.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Portability: Request a copy of your data for transfer to another service.
  • Right to Restrict Processing: Request limitation on how we process your data.
  • Right to Withdraw Consent: Withdraw your consent where applicable.
  • Right to Appeal: Appeal our decision if we decline your request.

You may exercise these rights by contacting us directly using the information below.

International Users

If your data is transferred outside your country of residence, we ensure that appropriate safeguards are in place to protect your personal information.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@waseeh.com
Address: Hall No 2, opposite to House # 58, Block B OPF Housing Scheme, Lahore. Pakistan