Return Policy

Please contact Waseeh before sending an item back. We will review your request and confirm the return instructions. WhatsApp: +92 320 1111782. Email: info@waseeh.com.

Requesting a return

Our store return-request window is 7 days from delivery. Contact us within this period with your order number or other proof of purchase, the item concerned and the reason for your request. This is the deadline to contact us, not a requirement for the parcel to reach us within 7 days. We will confirm the next steps before you arrange return shipping.

Change-of-mind returns

For a change-of-mind return, the item must be unused, unassembled and undamaged, with all supplied parts and accessories, and packed securely to protect it in transit. Keep the original packaging where available; suitable protective packing is required.

The customer pays return shipping for a change-of-mind return. The original delivery charge and return-shipping charge are non-refundable for these returns, except where applicable law requires otherwise. After inspection and approval, the eligible product price is refunded.

The same general conditions apply to standard, customized, made-to-order, sale and discounted products. Customization or a discount does not by itself remove return or refund eligibility.

Faulty, damaged, wrong or materially misdescribed items

Inspect your order when reasonably possible and contact us promptly if an item is faulty, damaged in transit, incorrect or materially different from the specifications confirmed with your order. Please request assistance within 7 days of delivery under our store policy. A same-day or two-day reporting deadline does not apply. If a fault becomes apparent later, contact us when you discover it; the store window does not exclude rights or remedies available under applicable law.

Share a description of the issue and any photographs or video reasonably available to help us assess it. An unboxing video is helpful if you have one, but is not mandatory. Opening, reasonable inspection or assembly needed to discover a fault does not by itself disqualify a claim. The unused, unassembled and undamaged conditions for change-of-mind returns do not apply to the fault or damage being reported.

Verified faulty, transit-damaged, incorrect or materially misdescribed items are eligible for a refund or replacement. We will confirm the appropriate resolution with you, subject to applicable law. Shipping charges and return arrangements for these claims will be reviewed separately from change-of-mind returns; any reimbursement or collection required by applicable law will be provided. Contact us before paying for return transport so the arrangements can be confirmed.

Customized orders and cancellation

Customized orders require a minimum 20% advance payment, regardless of order value. All orders above PKR 20,000 also require a minimum 20% advance. See Advance Payment and Payment Policies for details.

Request a cancellation or specification change as soon as possible. Before production begins, a cancellation request may be considered case by case. Change-of-mind cancellation is normally unavailable once production has started. This production-stage restriction does not remove your rights if the product is faulty, damaged, incorrect, materially misdescribed or not supplied as agreed, or your eligible post-delivery return rights under this policy.

Warranty and care

Unless a product page specifically states otherwise, Waseeh does not offer a fixed long-term commercial warranty for iron and MDF furniture. This does not exclude any rights or remedies available under applicable law. Damage caused by misuse or subsequent accidental damage is distinct from a defect present when supplied; we will assess the circumstances of a reported issue.

Return instructions and refunds

Do not send an item to an unconfirmed address. Contact customer support for the applicable return instructions and pack the item safely. For refund amounts, payment method and processing time, read our Refund Policy.

This policy is in addition to, and does not limit, rights or remedies under applicable law. Consumer rights and complaint procedures may differ by jurisdiction. Nothing here requires you to waive a statutory remedy or prevents you from contacting the relevant consumer authority or court.

For orders placed before a policy update, the terms agreed at purchase and any specific commitments confirmed for that order remain applicable. A later update will not reduce rights or remedies already available to you.