Refund Policy

Contact Waseeh on WhatsApp at +92 320 1111782 or email info@waseeh.com for refund assistance. Please read our Return Policy for eligibility and return instructions.

Eligibility and approval

Our store return-request window is 7 days from delivery, with the same general conditions for standard, customized, made-to-order, sale and discounted items. This window does not limit rights or remedies under applicable law, including where a fault becomes apparent later.

For a returned product, refunds are issued after it has been received, inspected and approved. Customer support will confirm the outcome. Verified faulty, transit-damaged, incorrect or materially misdescribed items are eligible for a refund or replacement, subject to applicable law. A refund is not excluded solely because an item was customized or discounted.

Refund amount and shipping

For an approved change-of-mind return, we refund the eligible product price. The original delivery charge and return-shipping charge are non-refundable for these returns, except where applicable law requires otherwise.

Faulty, transit-damaged, incorrect or materially misdescribed items are assessed separately. Any shipping reimbursement or other remedy required by applicable law will be provided. Contact support before arranging return transport so the applicable instructions and charges can be confirmed. A return-shipping charge will not be both paid by you and deducted again from your refund.

Refund processing time

After a returned product has been received, inspected and approved, Waseeh issues the approved refund within 1–2 business days after refund approval, regardless of the customer's location. This is the issuance period after approval, not a promise that the full return, inspection and bank settlement process takes 1–2 days. Bank processing time after issuance may vary.

Refund payment method

Approved refunds are currently issued by bank transfer to an account held in the customer's own name. Share the necessary account details with customer support from the mobile number used to place the order so the order and customer can be verified. Where applicable law or the payment provider requires another refund route, that requirement takes precedence; contact support to confirm the appropriate route.

Cancelled orders

Cancellation requests are considered according to the order's production and dispatch status and our Return Policy. Contact support to confirm any approved cancellation refund. This policy does not create an automatic forfeiture of an advance payment or remove a refund or remedy required by applicable law.

This policy does not limit any rights or remedies available under applicable law.

For orders placed before a policy update, the terms agreed at purchase and any specific commitments confirmed for that order remain applicable. A later update will not reduce rights or remedies already available to you.