Refund Policy

Refunds are issued only after an eligible returned product has been received and inspected by Waseeh. Customer support will confirm whether the return and refund have been approved.

Refund Amount

For an approved return, only the eligible product price is refunded. The original delivery charge and return-shipping charge are non-refundable. Sale and discounted items are eligible for returns and refunds under the same conditions as regular-priced items. A discount does not affect eligibility; the other return conditions and customized-product exclusions still apply.

Refund Processing Time

After the returned product has been received, inspected and approved, Waseeh normally issues the refund within approximately 1–2 business days. Bank processing time after issuance may vary.

Refund Bank Account

Approved refunds are sent to the customer’s bank account. Share the account details with customer support from the mobile number used to place the order so the order and customer can be verified.

Customized Products

Customized products are not eligible for change-of-mind returns, exchanges or refunds. Verified transit damage or product defects are resolved through replacement according to the return and damaged-item policies.

Refund Assistance

For help with an eligible refund, contact Waseeh on WhatsApp at +92 320 1111782 or email info@waseeh.com and provide the order details requested by the team.